Welcome to Creamy Tree! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General Information

Creamy Tree is an online store specializing in handmade squishy toys designed to relieve stress and bring comfort to daily life. All products sold on our website are subject to availability and our acceptance of your order.

2. Account and User Responsibilities

You may browse our website without creating an account. However, to make purchases, you may be required to provide accurate personal information, including your shipping address, payment details, and contact information.

By using our website, you agree:

3. Product Information

All of our products are handmade, which means slight variations and imperfections may occur. While we strive to display product colors and details as accurately as possible, there may be minor differences due to lighting or screen settings.

4. Order Processing and Shipping

1–2 business days to process your order.

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. We are not responsible for delays caused by third-party shipping providers.

5. Pricing and Payment

All prices are listed in USD unless otherwise stated. We accept major credit cards, PayPal, and other payment methods as indicated at checkout.

By providing payment information, you confirm that you are authorized to use the chosen payment method. All transactions are processed securely.

6. Returns & Exchanges

We want you to be happy with your order. Please review our return policy below:

Eligible Returns (Unconditionally Accepted):

Returns and exchanges are unconditionally accepted for the following reasons:

If any of the above applies, please contact us via email within 14 days of receiving your order, and we will cover all return shipping costs.

Other Return Requests:

14 days of receiving the item.

$3 handling fee will be borne by the buyer.

7. Refunds

Refunds will be processed once the returned item is received and inspected. We reserve the right to reject returns that do not meet the stated conditions. Refunds will be issued to the original payment method within 5–10 business days after approval.

8. Cancellations and Changes

Orders can be canceled or changed within 12 hours of placement. After that, we cannot guarantee changes, as your order may have already entered processing.

9. Intellectual Property

All content on this website, including text, images, logos, designs, and product descriptions, is the property of Creamy Tree and may not be copied, reproduced, or used without our written permission.

10. Limitation of Liability

Creamy Tree is not liable for:

All products are provided “as is,” and we do not make any guarantees beyond those stated in our return policy.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction – e.g., the State of California, USA], without regard to its conflict of law principles.

13. Changes to Terms

Creamy Tree reserves the right to update these Terms at any time. Any changes will be posted on this page with an updated "Last Revised" date. Continued use of our website after changes implies acceptance.

14. Contact Us

If you have any questions about these Terms or anything else, please contact us at:
📧 support@creamytree.com